Frequently Asked Questions

1. What does SoftCookies do?

SoftCookies connects your Shopify store to your accounting software. It helps move your sales and refunds to your accounting software.

2. Is SoftCookies free?

Yes. The main features of SoftCookies are free. You can use the app without paying.

3. Why would I pay for SoftCookies?

You only pay if you want more automation or extra help. Paid plans can save you time and give you more support.

4. What are the paid plans?

Hands-Free costs $4.99 per month. Hands-Off costs $49.99 per year. Both plans include more features than the Free plan.

5. What does Hands-Free include?

Hands-Free adds automatic syncing, Shopify Flow, more history, and guided setup.

6. What does Hands-Off include?

Hands-Off includes everything in Hands-Free, plus a dedicated account manager who watches for problems and helps fix them.

7. When will I be charged?

Shopify handles billing for the app. Hands-Free is charged every 30 days. Hands-Off is charged once a year.

8. Can I sync my sales and refunds?

Yes. SoftCookies can sync your sales and refunds with your accounting software.

9. How far back can I sync orders?

Free lets you sync orders from the last 3 days. Hands-Free lets you sync orders from the last 30 days. Hands-Off lets you sync all orders.

10. Does SoftCookies sync automatically?

The Free plan lets you sync your sales and refunds. Hands-Free and Hands-Off can sync them automatically for you.

11. Can SoftCookies match my products and customers?

Yes. SoftCookies can match your existing products and customers. If it cannot find a match, it can create a new one.

12. Can I see what SoftCookies has synced?

Yes. You can see a history of your imports. The amount of history depends on your plan.

13. How long can I see my import history?

Free keeps up to 3 days of history. Hands-Free keeps up to 30 days. Hands-Off keeps up to 90 days.

14. Can I use Shopify Flow?

Yes. Shopify Flow is available with the Hands-Free and Hands-Off plans. It lets you automate tasks in your store.

15. Can I use SoftCookies on my phone?

Yes. You can use SoftCookies inside Shopify Admin on your computer or phone.

16. Do I need to know how to code?

No. SoftCookies is made to be easy to use. Hands-Free also includes guided setup to help you get started.

17. What is a dedicated account manager?

A dedicated account manager is a real person who helps you with the app. They also watch for problems and help fix them.

18. What happens if something goes wrong?

You can contact support if you have a problem. Hands-Off customers also have an account manager who watches for issues and helps fix them.

19. Can I change my plan?

Yes. You can change your plan when you need more automation or support.

20. What happens if I uninstall SoftCookies?

Uninstalling the app stops its syncing and automation features. Any data we keep is handled according to our Privacy Policy.

21. How can I get help?

Free customers can contact us by email. Hands-Free includes guided setup. Hands-Off includes a dedicated account manager.

22. I have another question. Who can I ask?

You can contact us at [email protected]. We are happy to help.